Privacy Policy

This Privacy Policy describes how WonderNook Studios LLC ("WonderNook Studios," "we," "our," or "us") collects, uses, discloses, and protects information when you use the WonderNook Studios website and our products and services, including Wonderline: Text Santa (collectively, the "Services").

Some parts of this Privacy Policy apply generally to visitors of the WonderNook Studios website, while other parts specifically address the Wonderline: Text Santa app and its optional SMS messaging features.

If you have questions, contact us at [email protected].

1. Information We Collect

We may collect:

• Website usage information, such as pages visited, approximate location derived from IP address, browser type, device identifiers, and analytics data.
• Contact information you provide through our website, such as your name, email address, company name, and any details included in inquiry forms or emails.
• Account information for Wonderline: Text Santa, such as parent name, email address, authentication details, subscription status, and account preferences.
• Profile information you choose to provide in Wonderline: Text Santa, including parent profile details and child profile details entered to personalize the experience.
• Messaging information, including in-app content and SMS message content and metadata such as date, time, sender, and delivery status.
• Phone information used for Wonderline SMS features, including mobile numbers provided by parents or authorized users.
• Payment and billing information processed by third-party payment providers.
• Device and usage data, including app events, diagnostics, crash data, and basic technical information about how the Services are used.
• Support communications, feedback, and other information you send to us.
• Records of SMS consent, including the opt-in source, date, time, and related confirmation details, when you enroll in a text messaging feature.

2. How We Use Information

We use information to:

• Operate, maintain, and improve the WonderNook Studios website and the Wonderline: Text Santa app.
• Deliver app functionality, including AI character chats, account management, and SMS features you request.
• Authenticate users and secure accounts.
• Process subscriptions and payments.
• Prevent abuse, fraud, and policy violations.
• Analyze performance and improve product quality and user experience.
• Communicate with you about support, operational updates, legal notices, and service-related matters.
• Maintain records needed for legal, security, carrier, and messaging compliance purposes.

3. Wonderline SMS Program Privacy Disclosures

For Wonderline: Text Santa SMS messaging features:

• Message frequency varies based on your interactions, account activity, and the features you enable.
• Message and data rates may apply.
• You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
• You may request help by replying HELP or by contacting [email protected].
• We keep records of opt-in and opt-out events, including timestamp and source, for compliance and support purposes.

4. SMS Consent and Opt-In

Users may opt in to Wonderline SMS messages through the app, through a website form, or through another consent flow that clearly states they are agreeing to receive text messages from Wonderline: Text Santa.

Where SMS consent is collected, the opt-in flow is intended to identify the sender, describe the types of messages that may be sent, disclose that message frequency varies and message and data rates may apply, and provide links to these Terms and this Privacy Policy.

Consent to receive SMS messages is not a condition of purchasing goods or services. We do not send marketing or transactional text messages to users who have not provided the applicable consent.

5. Mobile Data Non-Sharing Commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes mobile phone numbers, SMS opt-in data, and consent records.

We may share limited information with service providers that help us provide the Services, such as messaging platform providers, hosting providers, analytics providers, customer support tools, and payment processors, but only to the extent needed to operate the Services on our behalf.

6. How We Share Information

We may share information:

• With vendors and service providers that perform services for us under contractual or other appropriate safeguards.
• With payment processors for billing transactions.
• If required by law, legal process, or to protect rights and safety.
• In connection with a merger, acquisition, or asset transfer.
• With your direction or consent.

We do not sell personal information in exchange for money.

7. Children’s Information

Wonderline is designed for parent-managed use. Parents may provide child profile information to personalize experiences. We expect a parent or legal guardian to control account setup and data entry for child-related information.

If you believe a child’s information was provided improperly, contact us at [email protected] and we will review the request.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and messaging compliance records. Retention periods may vary depending on the type of data and applicable requirements.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, or portability of personal information. You may also opt out of SMS by replying STOP.

To submit a privacy request, contact [email protected].

11. Third-Party Services

Our Services may integrate with third parties (for example, cloud hosting, messaging providers, analytics tools, and payment providers). Their handling of information is governed by their own policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last Updated" date.

13. Contact

WonderNook Studios LLC
Wonderline: Text Santa is a service of WonderNook Studios LLC.
Email: [email protected]
Mailing address available upon request.